Delivery of your Order
We strive to ensure timely delivery of your orders, aiming to fulfill them by the estimated delivery date provided during the ordering process or within a reasonable timeframe, barring any exceptional circumstances.
Prior to the scheduled delivery date, typically around 5 days beforehand, our team will reach out to you to confirm the delivery and arrange a suitable delivery time.
Upon receipt of your furniture, it is imperative to conduct a thorough inspection within 5 working days. Any issues or discrepancies must be reported promptly within this timeframe.
We advise our customers to meticulously examine their order upon delivery to verify that the entire shipment has been received and is in impeccable condition. For orders requiring delivery and assembly, we encourage customers to review the items with our staff to ensure complete satisfaction before they depart the premises.
Our Refunds Policy
(a) Non-Refundable Policy: Please note that we do not offer refunds, as all our products are meticulously manufactured to your specifications.
(b) Damaged Goods: In the unfortunate event of receiving damaged goods, we extend our apologies and assure you that we will promptly address the issue. Our team will arrange to rectify any damages directly at your address, ensuring that your furniture meets the highest standards of quality and craftsmanship.
We are committed to providing exceptional service and ensuring your satisfaction with every aspect of your order. Should you have any queries or require further assistance regarding delivery or returns, please do not hesitate to contact our dedicated customer support team.
Last updated March 2024. We reserve the rights to update this page at any time.